Something not working? Start here.
Most support questions we receive fall into four groups. Find yours below — each one says what to do first, and who to contact if that does not resolve it.
Jump to your situation
Bought but no transfer
The payment cleared and the domain has not moved.
Transfer is stuck
It has been pending longer than expected.
I want to sell a name
Listing, verification and the payout path.
Report a listing
Wrong price, already sold, or an ownership dispute.
Account access
Sign-in, password reset, watchlist and saved domains.
Help center
Guides on choosing, pricing and buying safely.
The four situations, in detail
1. I paid and the domain has not transferred
DN Detector does not process payments. Your purchase completed on the marketplace linked on that listing — Spaceship, Atom, Dynadot, Afternic or Sav — and that marketplace holds both the payment and the transfer. So the first step is always with them, not with us.
Check the marketplace account you paid from
The order and the transfer status live in that account, even if you checked out as a guest for the initial payment.
Allow the registry window to pass
A transfer between registrars typically completes in 5–7 days. A push within the same registrar is usually minutes.
Contact the marketplace's own support
They can see the transfer state and release it. We cannot act on their behalf.
Then write to us
If the marketplace says the listing was withdrawn, tell us and include the listing name and the order reference. We will check the listing's status and the owner's record.
2. The transfer is stuck
Transfers stall for a small number of predictable reasons. These account for almost all of them:
- A transfer lock is still active. Registrars block transfers for 60 days after a registration, a previous transfer, or certain account changes.
- The authorisation code is wrong or expired. Codes are single-use and time-limited; ask the seller or registrar to reissue one.
- The losing registrar has not released it. Some require an explicit approval email, which is easy to miss in a spam folder.
- WHOIS contact details were not confirmed. Many registries suspend transfers until the registrant email is verified.
None of these can be fixed from our side. If you have worked through them and the transfer still has not moved, contact us with the domain name and the marketplace order number, and we will raise it with the owner.
3. I want to sell a domain
You can list a name directly through your account, or ask our brokers to handle it discreetly. Either way the process starts the same way: we confirm you control the domain before it appears publicly.
Submit the name and your asking price
Use the sourcing request form. Include what you paid for it, if you know, and any comparable sales you are pricing against.
Verify ownership
We ask you to publish a TXT record or a small file on the domain. That proves control without transferring anything.
Agree the price and the commission
A single figure, written down, before anything goes live. There is no charge to list.
We handle the buyer, you approve the outcome
Offers come to you to accept or reject. Transfer happens on the marketplace, and escrow is used where that marketplace offers it.
4. Report a problem with a listing
Please tell us if you see any of the following. We would rather remove a listing than leave a wrong one up.
- The price is wrong — it does not match what the marketplace page shows.
- The name is already sold or withdrawn — the partner link no longer resolves to it.
- You own the domain and did not list it — an ownership dispute. Include evidence of control and we will remove the listing pending review.
- The description misstates something — an age, a category, a comparable sale.
Send these to contact with the domain name. Ownership disputes are actioned first: the listing comes down while it is checked, not after.
5. Account access
Password resets are self-service from the sign-in page and the link is valid for a short window. If the reset email does not arrive, check the address you registered with and the spam folder before contacting us — the most common cause is a different address than the one you expected.
Your watchlist and saved domains are tied to the account, not the browser, so they follow you to any device once you are signed in.
Still stuck?
Send us the domain name and what you have already tried. That is usually enough for us to act on the first reply.